Submitting a complaint or reporting a technical issue
If you’re having trouble with our platform or services, you can submit a complaint or report a technical issue. We’ll try to resolve the issue as quickly as possible.
Apply a complaint to LEMMETravel.com
Follow these steps to submit a complaint to us:
- Go to the Partner Complaint Forms
- Select Partner and enter your personal information.
- Select a topic, then under Message enter a description of your complaint – the more detailed information you include, the easier it will be for us to solve the issue
- Click Send
Reporting a technical issue with our platform
You can report a technical issue with our platform via the Technical issue forms, and a member of our team will be in touch as soon as possible. Keep in mind these steps for self-managed partners. Self-managed partners are those who handle their business operations themselves. They don’t have an account manager, affiliate, or agency to manage their property.
Follow these steps to report a technical issue via the extranet:
- Go to Technical issue form
- Choose Technical issue type , then press continue.
- insert your information
- Select the topic and write more about technical issue
- Compose your message and click on Send Message
Understanding our complaint handling process
- We’ll confirm receipt of your complaint via the Extranet inbox or by email, and provide you with more info about the process and what you can expect for the next steps
- We’ll also send you regular updates on the progress of your complaint
- A member of our team may contact you if we need more info about your complaint
- We’ll let you know what the outcome of your complaint is as soon as we resolve it
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