Financial (Invoicing, Taxes & Commissions)
Invoicing from LEMMETravel.com
- Paying your invoices
- Editing bank and invoice details
- Reopening your property after paying a late invoice
- Reviewing your Booking History statement
- Withdrawing Partner Earning
- All you need to know about direct debit
- Disputing your invoice
- When will my account be charged if I pay by Direct Debit?
Commission
- What is our commission ?
- Traveler commission.
Invoicing for multiple-property partners
- Payments and invoicing for multi-property partners
Local taxes
- How do I handle VAT and local taxes?
- Understanding VAT, city, and local taxes
Paying your invoices
The financial department of LEMMETravel.com will send an e-mail to each partner regarding the commission deducted from the value of the amount for each reservation separately, and the full value will be collected at the end of the statement that will be sent at the beginning of each month.
At the present time, we will send a list of reservations to all travelers who have stayed or used any of your services, and through this list we will show you the value of the commissions expected to be paid by bank transfer or online payment.
We are in the process of activating the payment system directly through a page dedicated to this purpose, which will be launched soon.
Many of the reservations that will be made through our website will be online payment through the traveler, and we, in turn, will deduct the commission and send the remaining amount, including tax, to your bank account or by other payment method.
Editing bank and invoice details
Here’s how to review and edit your bank details:
- Go to your Partner Dashboard
- Click on Withdrawal
- Click Edit bank Information under payouts from LEMMETravel.com to change your info.
- Finish by clicking Submit.
Be aware of some common mistakes when adding bank details that may impact receiving payouts:
- Incorrect account holder’s name
- Special letters in the account holder’s name
- Incorrect IBAN
- Bank account can’t receive funds from abroad
- Bank account can receive a limited amount of funds
- Bank account in a different currency than the payout currency.
Reviewing your invoice details
Through the e-mail, there will be a PDF file showing all the bill information sent to you. However, soon, the service will be showing the invoice on the site through the user & password for each partner.
- Reopening your property after paying a late invoice
If your property is automatically closed due to an unpaid invoice, you can only reopen it by paying the full outstanding balance. Once you do, you’ll be able to reopen your property via the LEMMETravel.com Dashboard.
There are several ways to pay your bills.
Always be sure to include the property name and invoice number as payment reference information. We need it to properly identify and process your payment. It may take up to 72 hours for us to receive your payment, depending on how quickly your bank processes the transaction.
Once you make the payment, you do not need to send us proof of payment. The only exception to this is if:
- You make a lump sum payment for more than one property. In this case, you are required to send us the confirmation along with the payment allocation details
- We have expressly asked you for proof of payment
If payment processing is taking longer than usual for bank processing in your country, raise a ticket in your Chatbot – Topic: “Billing & Commission”, subtopic “Reopen my property”. It is possible that the payment reference was not provided and your payment cannot be allocated.
For partners who are subject to legal action with LEMMETravel.com for non-payment, it may take additional time to review the conditions for reopening. Additional information will usually be provided in communications sent from LEMMETravel.com in relation to the procedure.
Avoid account suspension
To ensure that your property or services can always receive new bookings, it is necessary to pay commission invoices within 10 days of their creation if travelers pay on arrival.
If there are significant reasons for payment delays, clarify your situation by contacting our support team through Chatbot – Topic: “Billing & Commission” – before the invoice due date has expired.
Suspension notices are always sent to the notification inbox in the LEMMETravel.com Dashboard to notify property owners or the provider of services such as tours, activities, etc., of the threat of closure. It is important to consider the time it takes to receive your payment. To make sure your property stays open, don’t pay bills on the day of the suspension.
What is a Booking History statement?
The Booking History statement is an overview of all bookings included in the invoice that have already been issued to your property or Services you provided. Booking data is typically used to:
- Check if all stays are correctly included in the property bill
- Download and report the invoice balance for each reservation
- Dispute some reservations if necessary
- To withdraw the partner’s earnings if the travelers paid online to LEMMETravel.com direct, partner must have their balance on Partner Dashboard
For example, you made $633 this month but your balance is $569.70 after a 10% commission fee is deducted. This is calculated by subtracting the commission fee from the total earnings: 633 – (633 x 10% commission) = $569.70
Go to Withdrawal and choose the payment method to get the payout. By default, we have three different payment methods for you to choose from which are (1) Bank Transfer (2) Paypal (3) Stripe.
The minimum amount of money the partner withdraw is $500, for example.
- Bank Transfer: Provide your bank name and bank account for the LEMMETravel.com Financial Department so the payment can be processed
- Paypal: Provide your Paypal email and confirm Paypal email
- Stripe: Provide your Stripe secret key
Once our Financial approves your withdrawal request and you got the money from Financial Department, you will see the availability of your money on the withdrawal history.
